Mentor Pro Shop

8752 East Ave.  Mentor, Ohio    440.974.0077

Playing Fields

Paintball Park

10241 Old State Rd.
State Rte. 608
Hambden, Ohio 44024


Home Customer Service

Customer Service

Paintball Gun - Limited Lifetime Warranty

Pinnacle Woods offers a Limited Lifetime Warranty on every gun sold in our stores. If you need service, simply bring your gun with your warranty card into the Mentor ProShop. Appointments are not neccessary. Repairs are made by factory authorized personel in our facilities. Most reapirs are completed within 3 days.

On-Line Sales

Paintball guns are offered in our secure on-line catalog at reduced prices. These guns do not include the Lifetime Warranty. We offer these guns at reduced prices for our customers who do not live in Ohio and cannot take advantage of our walk in repair service.

Return Policy

* Paintballs - We do not accept opened cases, or unused paintballs for return or refund.
* Accessories - Unopened accessories may be returned for full refund, exchange or store credit.
* Apparel - Unworn apparel may returned for full refund, exchange or store credit.

Returned Check Policy

Personal checks returned to Pinnacle Woods will be charged $ 35.00 thru Telcheck.

Privacy Policy

All information gathered by our web site is held strictly confidential by Pinnacle Woods. Email and IP addresses obtained from our viewers are never shared or released to any third parties.

Credit Card information is fully encrypted during transmission for security. Our web site uses SSL - secure socket layer technology and a shared security certificate to provide our customers the highest level of on-line security.

*You will notice the secure icon on your browser close during checkout.

Underage Waiver Forms

Boys and girls ages 10-17 require notarized parental consent forms. You may obtain a form on the web site or at our stores. Underage players can stop in either store with a parent to complete a form.

First underage ID card is free. 2nd and above are $5.00 each.

Private Parties

To make arrangements for a private party, please call 440-974-0077. We will be happy to help you with all the details.

Free Entry Thanksgiving



On November 23rd from 11 am - 5 pm you will get

FREE ENTRY & FREE BASiC GUN RENTAL with a minimum purchase of 500 paintballs.

Capture Flags will be Turkeys